SMS Terms & Consent

1Who is asking for your consent

The sender of these messages is Activate Beauty, operated by ACTIVATE BEAUTY LLC (Florida document number L26000251499) (“Activate Beauty”, “we”, “us”), an aesthetic medicine clinic in North Miami Beach, Florida. Every message we send identifies us and gives you a way to stop. You can reach us at:

2The two kinds of messages we send

Care messages. These relate to an appointment you have already booked or a treatment you have already had. They include:

• appointment confirmations, reminders and rescheduling notices;
• pre-treatment preparation instructions;
• post-treatment aftercare and follow-up;
• clinic notices, such as a closure, a delay or a change to your visit.

Marketing messages. These include promotions, offers, news about treatments and products, event invitations and clinic updates. We send them only to people who have given prior express written consent to receive them.

Being our patient is not consent to marketing. We ask for marketing consent separately and explicitly, and we keep a record of it.

3How you give consent

There are three ways to opt in, and all of them require a positive action by you:

• In the clinic. By signing our marketing consent form at your visit.
• On our website. By checking the SMS box on a booking, intake or contact form. The box is never pre-checked, and we never treat a blank box as consent.
• By text. By sending the word START to +1 (855) 485-2004.

This is the wording of the box you check:

We keep a record of how and when each consent was given, so we can show it if you ask, or if a regulator or a mobile carrier does.

4How to opt out and withdraw consent

You can withdraw your consent at any time, at no cost, by any of these routes:

• reply STOP to any text message we send you;
• email info@activatebeauty.ca;
• ask us at the front desk on your next visit.

Replying STOP takes effect immediately and stops every text message on that number, including appointment reminders. We will send one final message confirming that you have been unsubscribed, and nothing after it. If you would rather keep your appointment reminders and stop only the marketing, email us and we will set that up.

Withdrawing your consent will never affect your care. It does not affect your bookings, your treatment, or how we look after you as a patient.

5When we send

We send marketing text messages only between 8:00 AM and 9:00 PM in the recipient’s local time zone, in line with the Telephone Consumer Protection Act. Care messages about an appointment you have booked may fall outside those hours only where the timing of your appointment requires it.

6Frequency and cost

Activate Beauty does not charge you for these messages. Your mobile carrier may charge you for receiving them, depending on your plan.

7Getting help

Reply HELP to any message from us and you will get our contact details back. You can also email info@activatebeauty.ca at any time.

8We do not share your number

We use a messaging service provider under contract to deliver these messages. It may process your number only on our instructions and only to send the messages you asked for.

9Delivery is not guaranteed

Text messaging depends on mobile networks we do not control, and not every handset or carrier is supported. Please do not use text messaging for anything urgent or for a medical emergency. If you have a medical emergency, call 911 or go to your nearest emergency department.

10Your privacy and your information

We collect your name, your mobile number, and a record of the consent you gave (what you agreed to, how, and when). We use that information only to send the messages described on this page. Our Privacy Policy explains how we handle it, how long we keep it, and how to ask to see, correct or delete it. Health information you share with us is handled under our HIPAA Notice of Privacy Practices.

Related page: Terms of Use.